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FAQ - Frequently Asked Questions

When can I expect my delivery?
How much does shipment cost?
What payment options do you offer?
Do I get discount for large orders?
Do you have special prices for dealers and commercial customers?
I would like to return goods. How do I proceed?
Where is your warehouse located?

When can I expect my delivery?

Normally delivery takes 2-3 working days (Monday to Friday) following payment.
Please note that our parcel service ships only at office times during working days. If you should not be at home at that time, you should enter an alternative address as delivery address for your order.


How much does shipment cost?

We charge £4.95 per delivery (delivery only within UK mainland). Free delivery for orders over £19


What payment options do you offer?

PayPal
The transaction will be processed by PayPal, an external provider for payment services. During checkout, you will be forwarded to the website of PayPal, where you can pay using your PayPal account. The selection of payment options PayPal offers depends on your individual PayPal account settings. Your bank account data will not be transferred to Stedman Apparel. As soon as our payment is confirmed by PayPal, your order will be processed by us.

Credit Cards (Visa, MasterCard) or Maestro
You can also pay by credit card. Currently we accept Visa, MasterCard, Maestro and MaestroUK. The transaction will be processed by Ingenico, an external provider for payment services. Following checkout, you will be asked to advise payment at Ingenico. Your credit card number will not be transferred to Stedman Apparel. As soon as our payment is confirmed by Ingenico, your order will be processed by us.


Do I get discount for large orders?

Usually we do not give discount for large orders. If you should plan to order in very large amounts, please contact our customer service department.


Do you have special prices for dealers and commercial customers?

As a commercial customer please visit www.stedman.eu. There you will find a list of distributors in your country (see: top menu > contact > suppliers).


I would like to return goods. How do I proceed?

To make sure we can process your request as soon as possible we ask you to use our online form for returns. You will find the personal link to your individual return form in the order confirmation e-mail you received shortly following checkout. Please follow this link to learn more about the next steps, including the correct return address.
If you did not receive this e-mail or deleted it, we will be happy to assist you - just send us a message via info@stedman.eu.
Please note: Our warehouse is located in Ghent, Belgium. We kindly ask you not to send your order to our office address in London. We are not able to process your return there. Thank you!


Where is your warehouse located?

We are sending from our central European warehouse in Ghent, Belgium.
Please note: Do not send any items to our office address in London. We are not able to process your return there. Thank you!